Carnation Home Cleaning vs. Molly Maid: Which Should You Choose?

Choosing the right house cleaning company is a very personal decision. After all, these people are going to be in your home with your children and pets. They’re going to be touching your valuable possessions. No doubt you’ll have lots of considerations. Today, we’ll compare Carnation Home Cleaning and Molly Maid—and ask the tough question: Which should you choose?

Consideration #1: Safety

While you might think that the company’s ability to clean would be your first consideration, we know that the safety of your family and home will always come before anything else. Let’s dig into the safety factor when considering Carnation Home Cleaning or Molly Maid.

Any cleaning company worth its salt will be licensed, bonded, and insured.


The state of Arizona has a checklist for any person or group looking to start a business. One of these includes registering the entity with the Arizona Corporation Commission or Secretary of State. Companies that collect sales tax also need to register with the Arizona Department of Revenue. While a license is not required for sole proprietors or general partners, a larger company will have to follow all of these rules to obtain a business license and register the company—including Molly Maids and Carnation Home Cleaning.

Bonding and Insurance

Bonding is a type of insurance. Your house cleaning company should be covered to protect themselves and their employees as well as you, your family, and your home. There are a variety of different types of insurance:

  • General liability for property damage.
  • Auto coverage for employees traveling to clients’ homes.
  • Workers’ compensation covers any on-the-job injuries.
  • Fidelity covers employee theft of the customer or business.

Whether you choose Molly Maid or Carnation Home Cleaning, you should check to be sure they have proper licensing and insurance coverage.

Consideration #2: Quality

Once you know that the house cleaning service you want to choose is licensed and fully insured, your next thought will no doubt go to how well they do their job. Quality is a key consideration for a new house cleaning service. Will your home be clean? Will they be thorough? And will they bring in chemicals or use non-toxic options?

Molly Maid is a franchised company and part of Neighborly. As such, they offer the Neighborly Done Right Promise. According to their website, if you are unhappy with their service, you need only contact the franchise location by the end of the next business day and, at no charge, they will return to re-clean the issue.

At Carnation Home Cleaning, we offer a 100% satisfaction guarantee. If a customer is ever unhappy, we will rectify the issue. Just notify us within 24 hours, and we will return to fix the problem. If you remain unhappy, we will refund your money.

When it comes to how we clean, Carnation Home Cleaning believes that “clean doesn’t smell.” We do not use harsh chemicals; in fact, most of our cleaning is done with empowered water. Molly Maid does not specify on their website what they use to clean; however, they do say they will use green cleaning options when requested.

Consideration #3: Price

Once you have determined that a house cleaning company is safe and effective, your final consideration is likely price. Will the service fit with your budget?

While neither Molly Maid nor Carnation Home Cleaning shares prices on their websites, each invites potential clients to request an estimate. Most house cleaning companies base their prices on square footages and number of bathrooms. There may also be a travel fee involved, depending on your location.

Molly Maid or Carnation: Which Is Right for You?

At Carnation Home Cleaning, we, of course, feel that we are the best option for house cleaning in the Phoenix area. And as a local, family-owned company, we are committed to our customers—and have been for more than 25 years. You can read our reviews here. Of course, you can request a quote on our website to get started.

We look forward to working with you soon!